Q. Is it safe for me to use my credit card when I order?
A. Yes, we have a completely secure encrypted merchant account system that uses Secure Socket Layer Technology. It automatically checks your credit card number and deposits the money into our bank account. No one is able to see your credit card number or information. It's completely secure.
Q. How will my product be shipped?
A. All orders are shipped via UPS, or US Postal Service. For orders weighing less than 2 pounds (actual weight), we may ship USPS for quicker delivery to you. The shipping costs are the same for either UPS or USPS if under 2 pounds weight in most areas.
Q. How long will it take to receive my order?
A. Usually 3 - 8 business days after you place your order, depending on where you live.
Q. What is your return policy?
A. Click here to view our return policy.
Q. Do you take international orders?
A. Yes we do, although these orders must be placed by phone. Shipping will be through the United States Postal Service, and shipping prices may be high for some locations. There may also be additional fees for imports, and currency exchange. For international orders call 717-840-0770.
Q. How can I place my order if I experience difficulty using your website?
A. If you have problems with our site, you may call toll free 877-843-0770 or 717-840-0770 and we will be happy to take your order over the phone.
Q. Can I order by mail and pay with a check?
A. Yes, many people order by mail but it will take about a week longer. Go through the checkout process online, until you come to the screen where it asks for credit card info. Print the screen and use that as your order form. Make a second copy for your records if you wish. Then call our toll free number for an address to send the order to, and to make sure that we have the item you are ordering in stock. Call toll free: 1-877-843-0770